Service Terms
By engaging or browsing our consulting services,
you agree to the following terms designed
to protect both you and us.
Last updated: 3 July 2025
Fees & Expenses
WHAT
Servant Leadership
Scope of Services
Engagement fees are either fixed-price or time-and-materials as specified in the SOW. Reasonable out-of-pocket expenses (such as travel, software licenses, etc.) are billed at cost with supporting receipts provided. All prices exclude VAT or similar taxes, which you are responsible for paying where applicable.
You agree to provide timely information, feedback, and necessary access to people or systems for effective collaboration. You will use our advice and deliverables responsibly and only for lawful business purposes. All invoices must be paid by the due date specified in the SOW.
We provide strategic AI technology and digital transformation advisory, interim, and governance services. Details of each engagement—including deliverables, timeline, and fees—are outlined in a separate written proposal or Statement of Work (SOW).
Data Protection
WHAT
Confidentiality
Intellectual Property
When processing personal data on your behalf, we will act solely according to your instructions and in compliance with applicable privacy regulations, including GDPR where relevant. We implement appropriate technical and organizational measures to protect any personal data processed during our engagement.
Both parties commit to keeping each other's non-public information confidential for five years following project completion. Exceptions apply when disclosure is required by law or when written consent has been provided by the information owner.
Upon receiving full payment, you will own all final client-specific deliverables. We retain ownership of pre-existing methods, frameworks, and know-how, but grant you a non-exclusive license to use these internally. Either party may reference the engagement in marketing materials, unless explicitly prohibited in the SOW.
Termination
WHAT
Indemnity
Limitation of Liability
Either party may terminate an engagement with 14 days' written notice. Immediate termination is possible if the other party materially breaches these terms and fails to remedy within 10 days of notification. All fees accrued up to the termination date remain payable, regardless of termination reason.
You agree to defend and indemnify us against third-party claims arising from materials you supply or decisions you make based on our work, except in cases where we acted negligently or breached these terms. This protection extends to our employees, contractors, and affiliates involved in providing services to you.
Our total liability for any claim related to an engagement is capped at the lesser of: (a) the fees paid for that specific engagement or (b) €250,000. This limitation excludes cases of fraud, willful misconduct, or personal injury. We cannot be held liable for indirect or consequential damages such as lost profits or business interruption.
Changes to These Terms
WHAT
Governing Law & Disputes
Force Majeure
We reserve the right to update these service terms periodically. Material changes will be clearly highlighted on this page for your review. Your continued use of our site or services after such changes constitutes acceptance of the updated terms and conditions.
These terms are governed by Dutch law. In case of disagreement, parties will first attempt in good faith to resolve disputes amicably through direct negotiation. Any unresolved disputes fall under the exclusive jurisdiction of the courts of Amsterdam, Netherlands.
Neither party will be considered in breach of these terms or liable for delays or failures in performance resulting from causes beyond reasonable control. These may include natural disasters, significant internet outages, pandemic restrictions, or government actions that prevent fulfillment of obligations.