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Management Skills

"The key is not to prioritize what's on your schedule, but to schedule your priorities." - Stephen Covey


As leadership is doing the right things; management is doing the things right. Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. It is getting things done through people.

Managing your people effectively is crucial for driving innovation and success. From effective communication to problem-solving, time management, and feedback, these skills form the foundation of great leadership. The best managers are those who are bringing out the best in others and creating an environment where everyone can thrive.

This chapter explores the importance of developing your management skills and how they can bolster productivity, optimize resources, and create working relationships based on mutual trust.


Practical problem-solving skills are crucial for managers as they help make informed decisions. In the workplace, problems can arise, such as conflicts between employees, technical issues, or financial challenges. It is essential to approach these problems logically and analytically to find the best solutions.

Be mindful of the notorious Pareto principle. It will help you get a broader and better perspective on the problem. The Pareto principle states that in most situations roughly 80% of the outcomes result from 20% of the work. The idea is to deprioritize work generating little results and invest more time in over-performing work. By focusing on the 20% of causes that generate 80% percent of the effects, you can prioritize their efforts and achieve their goals faster and more efficiently. This is particularly important for fast-growth companies that need to focus to stay ahead of the competition.

Another strategy for problem-solving is the 5-step process, which involves identifying the problem, gathering information, brainstorming possible solutions, evaluating the options, and implementing the chosen solution. Another practical approach involves problem-solving with team members to gain different perspectives and ideas.


Effective decision-making is the cornerstone of successful leadership. As a CTO, you have to make informed choices with the right balance between risk and reward. Analyze data, consult with experts, and consider the potential impact on business objectives. This careful evaluation empowers you to navigate through the multitude of options available.

One crucial way to make informed decisions is to engage with colleagues from diverse backgrounds or possessing different areas of expertise. Seeking out the opinions of colleagues or experts in the field can be an effective way to gain a more comprehensive understanding of the issue. By engaging with individuals from diverse backgrounds or possessing different areas of expertise, you can gain new insights and perspectives you may have yet to consider.

As a leader and manager, understand the impact of your actions and decisions on your team. By being open to guidance from multiple sources, you enrich your understanding and demonstrate a willingness to be led toward the best outcome. By reflecting on your interactions and decisions, you can become more aware of how others perceive you and how your leadership style affects your team's performance. This can help you identify areas where you can improve and adjust your approach to support your team better.

Take the time to reflect on your interactions and decisions as a leader. This self-reflection can help you better understand when to assert your leadership and when to step back. By evaluating your actions and thought processes, you can gain invaluable insights into your leadership style and identify areas for improvement. This process can help you become a more effective and self-aware leader, better equipped to guide your team forward.


As a CTO, effective communication is paramount. It is a core management skill that can make or break your success. You need to be capable of translating complex technical jargon into clear and concise language that resonates with both technical and non-technical stakeholders. You need to be able to craft compelling messages that convey your expertise and inspire confidence in your team's abilities. And most of all, you need to cultivate a persuasive tone that engages your audience and compels them to take action.

Effective communication involves verbal and written communication, and it's crucial to master both forms of communication to be an effective manager. Verbal communication includes what you say and how you say it, your tone of voice, and your body language. Written communication includes emails, reports, and memos, and it's important to write clearly and concisely to ensure your message is understood.

To improve your communication skills, start by actively listening to others. Please pay attention to their body language, ask clarifying questions, and repeat what they've said to ensure you understand their message. Be clear and concise when speaking, and use appropriate language for your audience. Avoid jargon or technical terms that may not be familiar to everyone. Finally, always follow up in writing to clarify what was discussed.

"The quality of your communication determines the quality of your life." - Tony Robinson


Active listening is essential to develop in both personal and professional settings. It goes beyond simply hearing the words being spoken; it involves fully engaging in the conversation and being attuned to nonverbal cues and emotions. By actively listening, you can gain valuable insights from others and foster stronger relationships based on trust and empathy.

One aspect of active listening is paying close attention to not only what is being said but also how it is being said. The tone of voice and body language can provide additional context and meaning to the words being spoken. By demonstrating genuine presence and interest in the conversation, you can create a safe and welcoming space for others to express their thoughts and ideas freely.

Active listening serves as a powerful tool to prevent misunderstandings and conflicts. By truly understanding the perspectives of others, you can respond in a thoughtful and considerate manner. The ability to actively listen can significantly enhance your personal and professional interactions, leading to more effective communication and collaboration.

Next time you find yourself engaged in a conversation, practice active listening. Observe the positive impact it can have on your relationships, both personally and professionally. By honing this skill, you can open doors to new opportunities, strengthen connections, and become a more effective communicator overall.

"The most powerful way to connect with another person is not by trying to fix them, but by listening with empathy." - Eckhart Tolle

Giving Feedback

Giving effective feedback is another crucial management skill, as it plays a vital role in employee development and the overall success of your organization. Here are some key reasons why giving effective feedback is so important:

Performance: Providing specific and actionable feedback is crucial in helping employees understand their strengths and areas for improvement. By offering detailed feedback that is both specific and actionable, employees are able to gain valuable insights into their performance and identify areas where they can further develop their skills. This feedback empowers employees to take ownership of their growth and make meaningful progress towards achieving their full potential. By highlighting their strengths, employees are motivated to capitalize on their existing abilities and excel in their roles.

Growth: Constructive feedback plays a crucial role in fostering continuous learning and promoting personal and professional growth. It serves as a valuable tool for managers to guide their employees towards self-improvement and achieving excellence in their roles. By providing specific and actionable feedback, managers can identify areas that require further development and suggest strategies for acquiring new skills and enhancing performance. This feedback loop creates a supportive environment where employees can learn from their mistakes, develop a growth mindset, and continuously strive for improvement.

Engagement: When you consistently provide regular and constructive feedback, it not only demonstrates to employees that their work is highly valued and appreciated, but also reinforces the idea that their personal and professional growth is vital to the success and progress of the organization as a whole. This nurturing and supportive environment created by the feedback process cultivates a strong sense of trust, active engagement, and unwavering loyalty among all team members, leading to improved collaboration, enhanced productivity, and ultimately, greater overall success for the organization.

Communication: Feedback is an essential communication tool that allows managers to effectively clarify expectations, address any concerns or issues that may arise, and provide valuable guidance and support to their employees. By fostering open and honest dialogue, feedback promotes a collaborative and constructive work environment, where employees feel empowered to contribute their ideas and perspectives, leading to improved problem-solving and overall team performance.

Motivation: Well-delivered feedback is an essential aspect of effective employee management. It not only recognizes and appreciates employees' achievements but also acknowledges their valuable contributions to the organization. This recognition plays a significant role in boosting employee morale, enhancing job satisfaction, and ultimately motivating them to perform even better. By providing regular and specific feedback that highlights their strengths and areas for improvement, managers can create a supportive and empowering work environment that fosters growth and development. This leads to increased employee engagement, productivity, and overall success for both the employees and the organization as a whole.

Retention: Workers who receive regular manager feedback feel supported and valued. This positive and constructive feedback from managers helps to build a strong and trusting relationship between managers and team members. As a result, employees feel more motivated and engaged in their work, leading to increased productivity and job satisfaction. Additionally, this positive relationship between managers and team members has a direct impact on employee retention rates, as employees are more likely to stay with a company where they feel valued and supported by their managers.

Avoid the good old feedback sandwich: the traditional method of giving feedback, known as the feedback sandwich (positive feedback, constructive criticism, and positive feedback), is not effective anymore. It often leaves team members feeling manipulated and fails to correct negative or subpar behaviors. A better approach to giving feedback is through benevolent honesty. This method involves delivering negative information truthfully and directly while also employing strategies to ensure that the input leads to long-term improvement.

The goal of feedback is to help the recipient improve their performance, not primarily to make things easier for you. Be direct and truthful while caring about the person's performance or well-being. Feedback can be made more effective by expressing high expectations of the team members. This can be done by including phrases like, 'I'm giving you these comments because I have very high expectations, and I know that you can reach them.' This sends a message of belonging, trust, and belief in the team member's abilities.

Encourage others to also provide feedback about your work. This eagerness to invite feedback showcases your readiness to be led and helps you identify areas for growth and improvement. Soliciting feedback can also be a great way to connect with your colleagues and build stronger relationships with them. By asking for their thoughts and opinions, you show that you value their expertise and trust them to provide valuable insights. By actively seeking feedback, you demonstrate a commitment to continuous learning and development, which can positively impact your career trajectory.



Understanding the importance of developing expertise in relevant technologies and continuously expanding your knowledge is crucial to becoming a valuable asset to your organization. By staying up-to-date with current technologies and constantly raising your skill set, you can position yourself as a knowledgeable and sought-after professional. This will not only benefit your career but also contribute to the success and innovation of your organization.

Practical verbal and written communication skills are essential for inspiring and leading your team towards exceptional results. By mastering the art of communication, you can effectively convey your ideas, expectations, and feedback to your team members. This fosters a culture of open dialogue, collaboration, and mutual understanding, leading to increased productivity and success.

Embracing vulnerability and humility as a leader is a powerful way to foster a culture of growth and continuous learning within your organization. By acknowledging that you don't have all the answers and that there is always room for improvement, you create an environment where team members feel safe to take risks, share their ideas, and learn from their mistakes. This promotes personal and professional development and cultivates a sense of trust, respect, and loyalty among team members.

As a manager, effectively prioritizing tasks, delegating responsibilities, and managing your time is crucial for maximizing productivity and achieving success. By adopting strategies such as the Eisenhower Matrix and minimizing distractions, you can ensure that your time is focused on high-priority tasks and that your team works efficiently towards their goals.

Developing practical problem-solving skills and providing specific and constructive feedback are essential for making informed decisions and supporting the growth and development of your team members. By approaching problems with a logical and analytical mindset and delivering feedback that is both supportive and actionable, you can guide your team toward continuous improvement and success.


As a CTO ask yourself the following:

  1. How can you continuously expand your knowledge and expertise in relevant technologies to position yourself as a valuable asset to your organization?

  2. How can you improve your verbal and written communication skills to lead and inspire your team effectively?

  3. How can you embrace vulnerability and humility as a leader, fostering growth and a continuous learning culture within your organization?


Your takeaways from this chapter:

  1. Understand the importance of developing expertise in relevant technologies and continuously expanding knowledge to be a valuable asset to the organization.

  2. Master practical verbal and written communication skills to inspire and lead the team toward exceptional results.

  3. Embrace vulnerability and humility as a leader, fostering a culture of growth and continuous learning within the organization.

  4. Prioritize tasks, delegate responsibilities, and manage time effectively to increase productivity and achieve success as a manager.

  5. Develop practical problem-solving skills, including logical and analytical thinking, to make informed decisions and find the best solutions.

  6. Provide specific, constructive, and supportive feedback to help team members understand their strengths and areas for improvement, encouraging continuous learning and growth.

  7. Practice active listening, paying attention to verbal and nonverbal cues, to gain insights, understand different perspectives, and build strong relationships based on trust and understanding.

  8. Continuously reflect on interactions and decisions as a leader, identifying areas for improvement and adjusting the leadership approach to better support the team.

  9. Engage with colleagues from diverse backgrounds and seek different perspectives to make informed decisions and gain new insights.

  10. Foster a culture of innovation, collaboration, and success by creating an environment where vulnerabilities can be discussed, pressures aren't bottled up, and the team feels supported and valued.


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